▲ Dr. Jane Periannan

Dr. Jane Periannan is a distinguished professional whose career uniquely bridges the worlds of hospitality operations, corporate training, and higher education. With more than three decades of industry and academic experience, she represents a powerful example of how practical expertise and scholarly achievement can converge to shape future leaders in business and hospitality management.

Her academic journey reflects both depth and international perspective. Dr. Periannan earned her Doctor’s Degree in Business Administration and Management from GlobalNxt University, graduating with an outstanding grade of 3.95. This achievement highlights not only her academic rigor but also her commitment to lifelong learning and professional development.

Prior to her doctoral studies, she completed an Executive MBA in International Marketing at University of Bern, equipping her with a strong foundation in global business strategy and market dynamics. She further strengthened her marketing expertise with a Postgraduate Diploma from CIM | The Chartered Institute of Marketing. In addition, her Diploma in TESOL from Brickfields Asia College reflects her capability in education and training, particularly in international and multicultural learning environments.

Currently, Dr. Periannan serves as an Adjunct Lecturer at GlobalNxt University, where she engages students through guest lecturing and university teaching. Her academic role allows her to translate real-world industry insights into meaningful learning experiences, preparing students to navigate the complexities of modern business environments.

In parallel, she works as an HRD Corp Accredited Trainer with Jirehjaya Enterprise in Kuala Lumpur, Malaysia. In this capacity, she designs and delivers customized training programs focused on hotel room reservations, front office operations, and service excellence. Her work has been particularly impactful in the post-COVID-19 landscape, where she has helped organizations rebuild operational efficiency and enhance workforce competencies through targeted training solutions.

Dr. Periannan’s extensive industry background is rooted in the hospitality sector, where she has held numerous leadership roles. Her experience includes serving as Reservations Manager at Stamford Hotels and Resorts, where she oversaw reservation systems and customer service operations, ensuring high standards of efficiency and guest satisfaction. She also contributed as the Southeast Asia Representative for GuestChat, focusing on customer experience and service management in a digital and evolving hospitality environment.

Her career is especially notable for her long tenure with EQ Hospitality Limited, where she served as Group Reservations & Central Reservations Office Manager for over 16 years. In this role, she managed large-scale reservation operations, implemented revenue management strategies, and coordinated across multiple hotels and distribution channels. Her ability to integrate technology, data analysis, and customer service played a critical role in optimizing performance and driving market competitiveness.

Additionally, she held the position of Group Reservations Manager at Swiss Garden International, where she successfully led system migrations and digital transformation initiatives, including booking engine optimization and data-driven guest behavior analysis. Her earlier roles at renowned organizations such as Shangri-La Hotels and Resorts and Park Inn by Radisson further strengthened her operational expertise, particularly in reservations, front office coordination, and service delivery.

Dr. Periannan’s career began in the manufacturing sector with Motorola Mobility, where she gained valuable experience in production operations and quality management. This early exposure to process optimization and teamwork laid the groundwork for her later success in hospitality and business management.

Throughout her career, Dr. Periannan has demonstrated a consistent ability to adapt to changing industry landscapes. Her expertise spans customer experience management, operational efficiency, digital transformation, and strategic training implementation. She is particularly recognized for her ability to align organizational goals with workforce development, ensuring that training outcomes translate into measurable business performance.

Her professional journey reflects not only technical expertise but also a deep commitment to leadership and mentorship. Whether in the classroom, training environment, or corporate setting, she emphasizes the importance of continuous improvement, innovation, and excellence.

Dr. Jane Periannan continues to inspire both students and industry professionals through her dynamic career. By integrating academic knowledge with real-world application, she plays a vital role in shaping the future of hospitality and business education on a global scale.

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